We will not refund any customer whose order is not received because the shipping address provided during the checkout process was inaccurate or incomplete.
If your tracking says your package was delivered but you did not receive it or the package is missing, it is your responsibility to first contact your local post office to report the issue concerning your stolen/lost/undelivered parcel. Once you have contacted the Post office concerning your stolen/lost/undelivered parcel, please email us at: support@hoodielab.com along with your open case number from the shipping carrier for the lost package and we will work with you to see if we will need to re-send your order or issue a refund on a case-by case basis.