Orders
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You can see the status of your order and the estimated time for order completion in the link below: https://hoodielab.com/order-status/ Backordered items are Made-to-order and have a “crafting period” which can take between 7-14 business days before they are shipped. Ready to Ship items are u...
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Please click link the link below to submit a cancellation request, https://hoodielab.com/cancel-modify/ Please note, once an order is in the crafting stage, we cannot guarantee that we will be able to cancel it.
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How early do I need to place my order for a festival/birthday/event?
Always place your order at least 4 weeks before your scheduled event! (For made-to-order items). Once you place your order for your Festival/Event, please email us at support@hoodielab.com with the Festival/Event and your order number in the subject line. Please also provide the date you need the... -
Can I add/ remove an item from my order?
To remove or modify items in your order please click the link below: https://hoodielab.com/cancel-modify/ If you would like to add items to your order please contact our support via chat or email at support@hoodielab.com and our team will help you add the new items. -
I only received some of my items. Where’s the rest of my order?
Sometimes larger order are shipped in multiple shipments (at no extra charge). We’ll send you an email confirming each additional shipment. You can check the status of your order by clicking on the link below: https://hoodielab.com/order-status -
Do you have a shop and looking to sell your own designs with your logo and labels? Or maybe you need to buy gifts for 100 of your closest friends? You’re kind of a big deal, so you deserve a larger-than-life shopping experience with the Hoodie Lab Bulk Order Program. What is the Bulk Order Prog...
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Do I have pay customs on packages delivered to England?
The new rules came into force on 1 January 2021 regarding taxes and import duties to and from the UK. These new rules mean that packages with an order value below £135 are still free from handling fees. However, if you place an order with a value of £135 or higher, your order may be subject to cu...